Trade-only operator Jetset has always been uniquely agent-focussed. Sales Director Adrian Smyth sets out 10 reasons why agents can always rely on Jetset to be on their side.
1. Trade only
We’re proud to be one of an ever decreasing small group of operators that are just trade only. This means our sole focus is on travel agents and, importantly, you will never be asked to compete with a price that a client has got directly from us.
2. JETS
We believe our award-winning JETS system is the most agent friendly booking tool. That may seem a bold statement but when agents are transacting almost 85% of their business on JETS it actually feels like an understatement. The system is constantly being developed in line with the feedback and requirements of just one audience… the trade! In 2024, JETS reached a milestone birthday of 18 and saw new developments released. However, 2025 promises to see us being just as proactive in bringing on more products and functionality.
3. New suppliers
The dedicated JETS development team aren’t just focused on new product but also strengthening our existing product. We’re achieving this by adding in new suppliers that increase availability and our ability to help agents deliver the perfect price point.
4. Sales and aftersales
A business that just has an amazing system will struggle in truly servicing the trade. What travel agents constantly make clear is their need to work with suppliers who deliver an exceptional service, that helps them deliver the same to their client. At Jetset we truly understand this concept and live it daily. We believe a travel agent lends their client to us and that is something that our team are reminded constantly. Agents have choice of which operator to lend their client to, and we believe we are the perfect choice.
5. Knowledgeable team
One reason we are so confident in our service is the team is truly committed to helping the business achieve its goals and do not treat it as just a job. Again, this may seem like a cliché but when backed up by an average length of service across our two sites of 14 years, it is hard to explain it in any other way.
6. Two hubs
Our two UK based teams are connected to each other despite being 200 miles apart. The Southgate team is focused on Flight Consolidation and Dynamic Tour Operating looking to add amazing support to the award-winning JETS system. They are constructing single, twin and multicentre itineraries. The Altrincham team consists of a dedicated Groups trio and a Tailormade team who have different areas of expertise. The two units complement each other perfectly.
7. Short wait times
Speed of transaction is paramount to an agent and Jetset has a huge focus and transparency on this. We publish our Reservation Average Call Wait Times on our own social media pages on a weekly basis, and in January and February these have been exceptional. We do not publish the call stats for our Aftersales (we refer to it as Operations), but anyone that has needed to contact this area for help or a general query would confirm that, too, is lightning fast.
8. Trade incentive
Jetset is proud to be the only operator rewarding every flight only booking, regardless of how they are made. Spin to Win launched to the trade in 2024, delivering an instant gratification, game of chance. Prizes range from a Costa Coffee or Greggs sausage roll to Jetset Holidays credits, Nandos and Tesco vouchers and even pairs of flight tickets.
9. Jetset Hotel Concierge Check
This is a new concept, but one that again re-emphasises just how trade focused we are. Nobody wants their clients calling to say they’ve arrived at the hotel, but the hotel can’t see their booking or don’t believe it’s been pre-paid. That conversation is even worse if it happens when the travel agent is being contacted at home during their family time. To avoid any chance of this, Jetset last year implemented the Concierge Check. This is a dedicated team that contacts hoteliers the week before clients are due to arrive, to check the booking is confirmed, seen as being pre-paid and allocated the correct room type.
10. Account management
Another constant at Jetset is our focus on providing agents with an Account Manager. Our field sales team are supported by a dedicated Inside Sales function, enabling them to engage constantly with agents, to help them sell even more Jetset product with confidence. Yes, it’s about fam trips and hosting agent events but it’s equally about training and being a point of contact in the unlikely event that an agent needs added support. The team is small but hugely experienced, with National Sales Manager Paul Molyneux setting the tone with 25 years+ Jetset experience under his belt.
For more details, JumpOnJETS here or email [email protected]
