The Spanish Tourist Office has launched a report setting out the information hotels should publish so disabled and neurodivergent travellers can book with confidence.
‘Supporting Choice: Good Practice Guidelines for Accessibility Information for Hotels’ was published as part of the new ‘Spain, a Country for All’ campaign, which aims to strengthen the country’s reputation as a welcoming, innovative and accessible destination.
It was developed by the ‘Spain for All’ advisory board, whose members include ABTA, TUI, Enable Holidays, Limitless Travel, Wheelie Good Travel, World Accessible Holidays, TUR4all, Impulsa, Igualdad, Travelosophers, Snowball, JourneyEase and Blind Girl Adventures, as well as independent accessibility consultants.
Rather than labelling hotels as accessible, or creating a certification scheme, the guidelines call for hotels to publish measurements, current photos and clear descriptions covering everything from arrival to bathrooms.
Hotels are also urged to name an Accessibility Champion and to make accessible rooms bookable online without a phone call.
Turespaña Director General Miguel Sanz said: “Our ambition at the Spanish Tourist Office is to work towards a more inclusive travel industry where no one is left behind.
“We know that the start of the travel experience for anyone is information and our ambition with this report is to facilitate details on the information hotels and the wider industry should publish so that guests can make their own choices, independently, confidently and with dignity.”
