The Civil Aviation Authority has confirmed that Jetline Travel has ceased trading as an ATOL holder.
The company, which was created in 2000, was licensed to carry 4,700 passengers a year.
Some Carnival group cruise lines had cancelled forward bookings made via the Barnet-based company’s Jetline Holidays brand prior to the CAA’s announcement, due to an alleged breach of contract. Several customers had posted on the Trustpilot review site that they’d been told their cruises had been cancelled just days before departure.
The CAA said cruise-only bookings are not protected by the company’s ATOL, along with accommodation-only and non-flight packages.
Jetline Travel traded under a number of names including Jetline Holidays and Jetline Cruise. It also had a number of other registered names including Jetline Cruises, Bargain Late Holidays, Best Priced Holidays, Clearsky Holidays, Cruise & More, Deal of the Day Holidays, Deluxe breaks, Elegant Getaways, Great Late Holidays, Green Dot Holidays, Hotdeal Holidays, Travel, Our Best Holidays, Reduced to Clear Holidays and Save on SunBookings.
In a statement, the CAA said: “We understand that Jetline Travel Ltd acted as agents for other ATOL holders, these bookings are not protected under the ATOL of Jetline Travel Ltd.”
Other customers already on holiday are being advised that their return flights remain valid. The CAA is talking to other service providers to make sure all elements of existing trips will continue as planned.
Customers with tickets for flight-inclusive package bookings must check with their airline to see if their tickets are still valid, but the CAA is warning that if they choose to travel they will have to re-arrange and pay again for other services in resort.
Currently, the CAA is still collating further information from the company and will provide instructions for ATOL-protected customers to claim refunds ‘shortly’.
In its 2023 annual report filed with Companies House, in which Jetline Travel revealed an annual turnover of £28 million, it said its strategy of selling high volumes of low-margin holidays had become ‘counter-productive’, so it had switched its focus to selling more high-margin cruises and niche land-based holidays.
