Norwegian Cruise Line (NCL) has warned guests and agents about fraudulent emails containing personal information and genuine reservation details.
The emails, reported by guests over the weekend, impersonate the cruise line and ask recipients to click on links to verify payment details or complete security checks.
Some warn that reservations will be cancelled if guests fail to take action.
Guests who shared the emails online reported that the messages contained accurate reservation details, including their names, ship and departure date.
NCL has sent a letter to travel advisors alerting them about the scam and said it will also share the warning with guests booked to depart within the next 30 days.
The letter, which was shared on social media, said: “We are aware of reports of fraudulent emails falsely claiming to be from Norwegian Cruise Line being sent to guests and are actively investigating the matter.”
The line is urging guests not to respond to the emails, click on links or provide personal or payment information.
NCL has not confirmed how the scammers obtained the accurate booking details.
A statement on the cruise line’s website said: “We are investigating reports of fraudulent emails claiming to be from Norwegian Cruise Line. We advise guests not to click links, respond to these emails, or provide personal or payment information. Norwegian Cruise Line emails come from @ncl.com, @e.ncl.com or @nclcorp.com. For reservation questions, contact your travel advisor, call 0333 2412319, or visit www.ncl.com/uk/en/contact-us.”
Travel Gossip has contacted NCL for comment.
