CRUISE AGENT OF THE YEAR

Travel Agent Awards Entry

SW & Wales Awards Entry - Cruise Agent

Your Details

Your Name(Required)

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Please note: Gwynedd and Clwyd will NOT be included in our South West & Wales awards - feel free to submit your entry and we will save it for the North West Awards in September.

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Cruise Agent of the Year

Celebrating the agent who demonstrates exceptional knowledge and passion for cruising, delivering outstanding itineraries, customer care, and sales success across ocean, river, or expedition cruises.

Tips: Highlight your cruise expertise, partnerships with cruise lines, ship visits, training, events and examples of itineraries that wowed clients. Mention any sales growth or unique cruise experiences you’ve created. Please submit evidence, such as client testimonials, social media screenshots or emails, to support your answers to the above questions.

1) What sets you/them from other travel agents, and why do you believe you deserve to be recognised as the best for selling cruises in the region?(Required)

Share what makes you unique — whether it’s your specialist knowledge, customer service, creativity, or results. Provide examples that highlight your strengths and why clients choose you over others. (Max 300 words)

2) Can you share a specific example of how you/they went above and beyond to deliver outstanding service or create a memorable travel experience for a client?

Give a real story that shows your commitment. Focus on the challenge, what you did differently, and the impact it had on your client (e.g. glowing feedback, repeat business, referrals). (Max 300 words)

3) How have you/they adapted, innovated, or shown resilience in response to challenges within the cruise travel industry in the past year?(Required)

Reflect on challenges such as market changes, global events, or client needs. Explain how you responded creatively, adapted your business, or supported your clients during difficult times. (Max 300 words)

Supporting Information

Accepted file types: jpg, png, pdf, doc, Max. file size: 20 GB.

Please upload a PDF document to support your entry. This could include visuals, client testimonials, campaign materials, statistics, or any other evidence that strengthens your submission. Please keep supporting documents concise (no more than 5 pages) and ensure they are clearly labelled.