One of the main selling points of using a travel agent is the value of face-to-face interaction, expertise and friendly relationships. Unfortunately, a lot of the time travel businesses can spend doing this is reduced significantly by admin. From managing enquiries to producing itineraries, chasing payments to switching between multiple platforms, there’s a lot to do behind the scenes.
Vision is designed to lighten this burden.
The Travel Network Group’s new all-in-one platform is specifically designed for travel businesses to streamline the administrative load, so rather than juggling multiple systems and spreadsheets, Vision becomes a central hub for running the day-to-day business.
Gary Lewis, CEO of The Travel Network Group, says Vision has been ‘built around the customer and travel professional journey, bringing everything into one place and helping our members focus on what matters most: creating exceptional experiences for their customers and growing their businesses.
Built for the way agents really work, Vision creates a seamless workflow.
Instead of manually creating documents and copying over information, which requires valuable time and resources, agents can complete much of their daily activity through a single platform.
A huge contribution to this is the platform’s drag and drop uploader tool which reduces the need for the manual input of customer information. It works with hundreds of suppliers and has already been used tens of thousands of times with up to 95% accuracy.
By keeping customer management, bookings, communications, payments and business insights in one place, agents are able to redirect time to what matters most. Selling.
Saving time where it matters most in an industry where customers expect fast and efficient service, the value of additional time should not be underestimated. Their members are already seeing the benefit Vision is bringing to their businesses in this area.
“A big advantage is the amount of time it saves on administration. So much of the process is automated, which means less manual input, fewer things to chase, and more time spent focusing on clients and growing the business,” says Melanie, from Travel Sense.
Faster, more professional customer communication
Clear and professional customer communications are a vital part of delivering smooth service; however, doing this manually can be labour-intensive and demanding for smaller teams.
Vision can take customer and booking information and produce overviews and confirmations in minutes, creating consistently high-quality customer service while reducing manual workload.
Its Widgety integration means that it is also able to produce beautiful and detailed itineraries with images and recommendations for customers, which would usually require extensive research and time from businesses.
This benefits both the customer and the professional experience, as Melanie also points out, ‘clients particularly love the professional format and how easy it is to access their booking information and make payments online.
Better visibility and flexible working
A huge challenge for agents is keeping up with the entire customer journey, from the booking all the way through to the end of the holiday. Following up on queries, nurturing interest and handling complaints all take time and organisation. Since smaller teams are often already working with limited resources, it’s easy for things to be missed or completed to a lower standard.
With Vision, agents have easy access to the entire client booking experience making it easier to stay on top of customer interactions. The platform also supports flexible working because agents can stay connected to bookings, customer information and business activity despite not being in-store, allowing agents the freedom to work wherever they choose.
Smarter tools and integrated payments
In a world of seemingly endless new technologies, Vision uses AI to analyse members’ databases and segment customers within minutes, helping to provide a clear focus for future campaigns and holiday offers.
For example, if a member were hosting a cruise seminar, AI could identify a targeted list of customers who would be ideal to invite, along with the rationale behind why each customer would be a suitable fit for the event.
With this, Vision’s partnership with Mint Payments weaves payment visibility, reconciliation and automated reminders into the same workflow agents are already using for bookings and customer management, keeping everything flowing smoothly. It also allows for flexible payment methods such as Google and Apple Pay, making it more accessible and easier for customers to use.
At its core, Vision is designed for travel businesses, freeing up time for them to build relationships, deliver expertise and sell travel.
To find out more, email [email protected] or call us on 01483 545783. We can’t wait to hear from you!
