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Have your say on Fred. Olsen Cruise Lines – and win a £100 voucher

Travel Gossip has partnered with Fred. Olsen Cruise Lines to better understand travel agents’ experiences of working with the brand.

Whether you’ve never booked a Fred. Olsen cruise, are considering selling the brand, or book them regularly, we’d love to hear your views on everything from brand perception and trade support to communications, training and the booking experience.

Your feedback will help Fred. Olsen Cruise Lines understand what’s working well and where they can further support the trade. Fred. Olsen has a long-standing commitment to working closely with travel agents through dedicated trade support, training and agent resources.

Complete the survey and be entered into a prize draw

All agents who complete the survey by 31 July will be entered into a prize draw to win a £100 voucher.

The survey takes approximately 5 minutes to complete.

Topics covered include:
  • Your cruise sales experience and specialisms
  • How often you book Fred. Olsen Cruise Lines
  • Product strengths and customer appeal
  • Trade support, training and account management
  • Communications and engagement preferences
  • Likelihood to recommend Fred. Olsen to clients

Fred. Olsen Cruise Lines Survey

ABOUT YOU

Please enter your full name(Required)
Which of the following best describes your area of travel specialism? (Select one)(Required)

How many years have you worked in the travel industry? (Select one)(Required)
Approximately how many cruise bookings do you personally make in a typical month? (Select one)(Required)
How often do you sell Fred Olsen Cruises? (Select one)(Required)

Product & Proposition

Which of the following do you believe are associated with the Fred Olsen Cruises experience? Select all that apply(Required)
How strongly do you associate Fred Olsen Cruises with fly-cruise holidays? Select one(Required)

Working with Fred Olsen Cruises

Which of the following do you consider to be strengths of working with Fred Olsen Cruises? (Select all that apply)(Required)
Which of the following areas do you feel Fred Olsen Cruises could improve when working with travel agents? (Select all that apply)(Required)
  • Ease of booking
  • Speed of response
  • Quality of agent support
  • Competitive pricing/valiue
  • Product appeal to customers
  • Marketing support
  • Commission/incentives
Overall, how would you describe Fred Olsen Cruises as a brand to work with? Select one(Required)
Not likely at allExtremely unlikelyVery unlikelyUnlikelySlightly unlikelyNeutralSlightly likelyLikelyVery likelyExtremely likelyWill definitely recommend

Communications & Engagement

Which of the following channels do you use to receive updates from cruise brands? Select all that apply(Required)
Which social media platforms do you use to receive updates from cruise brands? Select all that apply(Required)
Which travel trade media titles do you regularly read? Select all that apply(Required)
  • Email
  • Trade newsletters
  • Social media
  • Travel trade media
  • Webinars/virtual events
  • in-person events'training
  • Brochures
  • Trade portals
How well do Fred Olsen Cruises' communications and marketing messages resonate with you as a travel agent?(Required)

Final Thoughts

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