Partner content

Tell Newcastle International Airport what you think – and win shopping vouchers

3 March 2026

Travel Gossip has partnered with Newcastle International Airport to better understand travel agents’ views on the airport – from routes and accessibility to booking behaviour and agent support. We want to hear from you.

The survey takes less than 10 minutes to complete, and your feedback will help Newcastle Airport understand how they can better support you and your clients.

As a thank you

All agents who complete the survey will be entered into a prize draw to win:

£150 Lifestyle Voucher (1 winner)
£50 Lifestyle Voucher (3 runners-up)

Entry closes 12 April.

Your insight matters – and it could pay off too.

Section 1 – About You

What is your full name?(Required)

Work email(Required)

Organisation name(Required)

Town/City(Required)

What type of travel business do you represent?(Required)

Independent agency

Consortium member

Homeworker

Tour operator

Other

Would you like to stay informed about future trade research or promotional opportunities?(Required)

Yes, keep me updated

No, thank you

Section 2 – Awareness & Routes

Did you know?
Newcastle Airport flies to over 80 direct destinations.

How familiar are you with the airlines currently operating from Newcastle International Airport (NCL)?(Required)

Very familiar

Somewhat familiar

Heard of a few airlines

Not familiar at all

Which of the following airlines from NCL are you aware of?(Required)

How aware are you of any new routes launching from NCL this year?(Required)

I know a lot about them

I know something about them

I’ve heard of them but don’t know details

I haven’t heard of any

Did you know?
You can connect to 300+ worldwide destinations via one-stop hub airports. We’ve recently announced new routes including Berlin, Copenhagen, Preveza, Sicily, Nice and Lisbon.

Which destinations would you like to be available from Newcastle Airport add in the future?

Compared with other airports you book of a similar size (for example Leeds, Liverpool, Glasgow) how would you rate NCL’s range of destinations and frequency of flights?(Required)

1 = Much worse

2 = Slightly worse

3 = About the same

4 = Slightly better

5 = Much better

Section 3 – Accessibility & Transport

Did you know?
Over 99% of customers cleared security in 10 minutes or under last year

How would you rate NCL’s accessibility for travellers?(Required)

Which modes of transport to/from NCL airport are you aware of?(Required)

Metro

Bus services

Rail (Metro link via Newcastle Central)

Taxi/private hire

Car/parking

Other

How important are the following factors to your clients when choosing an airport, based on your experience

Flight options
Price
Proximity to home
Security queue times
Passenger Assistance
Transport links
Airport facilities

Section 4 – Booking Behaviour & Barriers

How often do you currently book travel to/from NCL for your clients?(Required)

Frequently

Occasionally

Rarely

Never

What are the main reasons you choose NCL when booking?(Required)

Convenient for clients

Range of airlines/routes

Competitive pricing

Smooth airport experience

Transport accessibility

Loyalty/rewards

Assistance Provision

Other

If you entered 'Other' please give more details.

If you don’t book via NCL often, what are the main reasons?(Required)

Limited routes/airlines

Price competitiveness

Poor accessibility

Client preference for another airport

Lack of awareness

Other

If you entered 'Other' please give more details.

Section 5 – Perceptions & Improvements

Overall, what is your impression of Newcastle Airport(Required)

What do you see as NCL’s main strengths?(Required)

What are the biggest challenges or barriers to using NCL more often?(Required)

What support or tools from NCL would help you book more clients?(Required)

Training

Fam Trips

Marketing updates and materials

Incentives or agent rewards

Regular communications

Other (Please specify below)

If you entered 'Other' please specify

Did you know?
Newcastle Airport was voted ‘Best Airport in Europe’ (5–15 million passengers category) at the 2025 ASQ Customer Experience Awards.

How likely are you to recommend NCL to your clients?

The prize draw is open to travel agents based in the UK.
The survey will be open from 2 March and closes at 23:59 on 12 April 2026.
Complete the survey for an entry into the prize draw. One survey entry per person.
There are four prizes to be won – 1 x £150 Lifestyle Voucher, 3 x £50 Lifestyle Vouchers
Winners will be drawn after 12 April 2026 from all complete and valid entries.
Winners will be announced in the Travel Gossip Facebook group.
No alternative prizes will be offered.
Travel Gossip Ltd is the promoter on behalf of Newcastle International Airport and we reserve the right to change the terms of this competition at any time.
Travel Gossip or Newcastle International Airport may contact participants for further feedback in forthcoming focus group studies.