The Travel Network Group (TTNG) is launching a new all-in-one platform, Vision, which it says will help members run their business with ‘greater speed, clarity and confidence’.
The platform, which will be available on 10 November, will feature a CRM system that records leads, bookings and customer interactions. It will also have AI-driven insights to help identify customers’ preferences and behaviours.
The launch of the platform follows feedback from members at the TTNG conference in Bucharest in the summer, where they highlighted the need for technology to help save time and strengthen customer relationships.
Vision will store details of leads, bookings, payments, and analytics, and it will auto-generate customer itineraries and provides members with access to TTNG’s content library, which features 25,000 cruise offers and 40,000+ hotels and villas.
TTNG CEO Gary Lewis said: “We have made a clear commitment to support our members with technology that truly makes a difference.
“While we have already delivered smaller solutions to meet specific needs – such as our TTNG Digital Assistant – Vision is a significant step forward. It has been built around the customer and travel professional journey, bringing everything into one place and helping our members focus on what matters most: creating exceptional experiences for their customers and growing their businesses.”
TTNG has also signed an agreement to work with Australian travel payment specialist, Mint Payments.
It is the first time Mint Payments has partnered with a UK company, and the system will give TTNG members real-time visibility of customer and supplier payments, automated balance reminders, receipts and reconciliation.
