Africa and safari specialist East Cape Tours and Safaris Ltd is no longer trading as an ATOL holder.
The Civil Aviation Authority (CAA) said: “East Cape Tours and Safaris Limited – ATOL 11153 has ceased trading as an ATOL holder on 2 December 2024.
“The company based in Malvern traded under the name East Cape Tours & Safaris and website www.eastcapetours.com.”
East Cape Tours and Safaris had been operating for 25 years and sold ‘smooth, stress-free… flawless’ holidays to Southern and East Africa as well as Indian Ocean destinations Madagascar, the Maldives, Mauritius and the Seychelles, according to its website.
The CAA told travel agents: “If you are holding consumers’ monies that you had not paid to East Cape Tours and Safaris Limited at the time of failure, under the terms of the ATOL scheme, you now hold these monies on behalf of the Air Travel Trust. These are termed as ATT Pipeline Monies. Travel agents should not refund consumers or use these monies for a rebooking unless instructed by the Air Travel Trust.
“Please send a copy of your Agency Agreement with East Cape Tours and Safaris Limited to [email protected].”
The CAA added it is currently collating further information from the company and will update details as soon as possible.
Affected customers have been told not to submit a claim until further information has been gathered.
