Ryanair plans to fine passengers who have to be offloaded because of disruptive behaviour £500 in what it calls a ‘major misconduct clampdown’.
The airline said its customers ‘expect to travel in a comfortable and stress-free environment, free from unnecessary disruption caused by a tiny number of unruly passengers’.
In a statement, Ryanair said: “While this is an industry-wide issue affecting all airlines, Ryanair is committed to tackling unruly passenger behaviour for the benefit of its passengers and crew, and will continue to pursue disruptive passengers for civil damages, but at a minimum, they will now be issued with a £500 fine.”
A Ryanair spokesperson said: “It is unacceptable that passengers are made suffer unnecessary disruption because of one unruly passenger’s behaviour.
“To help ensure that our passengers and crew travel in a comfortable and stress-free environment, without unnecessary disruption caused by a tiny number of unruly passengers, we have introduced a £500 fine, which will be issued to any passengers offloaded from aircraft as a result of their misconduct.
“While these are isolated events which happen across all airlines, disruptive behaviour in such a confined shared space is unacceptable, and we hope that our proactive approach will act as a deterrent to eliminate this unacceptable behaviour onboard our aircraft.”
