Qantas is investigating a major cyber attack that has exposed data of six million customers.
The airline said it detected ‘unusual activity’ on Monday, 30 June, on a platform used by its contact centre to store customers’ data.
It said it took ‘immediate steps and contained the system’, but warns it expects a ‘significant’ amount of data to have been stolen.
Data stored on the system includes names, email addresses, phone numbers, birth dates and frequent flyer numbers. Qantas said passport details, credit card details and personal financial information were not held in the breached system, and no frequent flyer accounts, passwords or PIN numbers have been compromised.
Group CEO Vanessa Hudson said: “We sincerely apologise to our customers and we recognise the uncertainty this will cause.”
Concerned customers have been asked to call a dedicated support line.
At the weekend, the FBI warned on X that the airline sector was a target of a cyber criminal group called Scattered Spider. Hawaiian Airlines and WestJet have both been impacted by similar cyber attacks in the past two weeks.
