Hays Travel Consultant Lynn Robinson has been chosen to reopen the branch she has served at for the last 39 years.
Lynn cut the ribbon to the company’s Wickersley store in South Yorkshire this week, which has reopened after a refurbishment.
Branch Manager Michelle James asked Lynn to do the honours, describing her as ‘an absolute asset’ and saying: “The whole team loves her.”
Lynn, 68, said: “I’ve been in this store 39 years this year. I was here when the branch was Woodcock, Apollo, Co-op, Thomas Cook, and now Hays Travel. I just absolutely love coming to work and working with the people I do.
“When Hays Travel acquired Thomas Cook in 2019, I thought ‘maybe I’m too old now’, but I rang Hays and they said they’d like me to stay.
“I am working part time but I’m always happy to come in when needed.
“I’m now booking holidays for the children and grandchildren of my first customers. I have lots of regulars.”
Lynn said a lot has changed since she started in the travel industry in November 1986.
She said: “There were no computers in those days. People would just queue up with the brochure and everything was handwritten. The price in the brochure was the price you paid. You would write out all the airline and rail tickets.
“What I was always told is that every customer pays your wages. That has always stuck with me.
“Whether they’ve come through the door for a rail ticket or an around-the-world cruise, they should receive exactly the same service.”
Branch Manager Michelle described Lynn as ‘an absolute asset to Wickersley’.
She added: “Lynn is my top seller and has a customer base to beat all others. She was also in the Millionaire’s Club which means she is one of Hays Travel’s top sellers.”
