Jet2holidays has launched a Manage My Booking (MMB) menu that makes it easier and quicker for agents to update bookings, obtain documents and make amendments, without having to contact Jet2holidays directly.
The system has gone live and is grouped into different categories, allowing agents to amend bookings; amend hotels; add or amend essentials such as meals, seats and baggage; access documents; and support, such as FAQs, assisted travel and promo codes.
Director of Travel Agent Relationships Alan Cross said: “Our agency partners tell us how much they value the self-serve options that we have in place for them, because they save time and help partners work much more efficiently.
“We always want to make our service even better, which is why we work so hard to understand what will benefit them and then implement it.
“These self-serve improvements have been made in line with agent feedback, so we know they will benefit our agency partners enormously.”
Jet2holidays has also recently launched new customer service online forms for agency partners, making it easier for them to share customer feedback without having to rely on email.
