Jet2.com and Jet2holidays have again scored highly in the latest Customer Satisfaction Index (UKCSI) for UK companies.
The January 2025 Index, published twice a year by the Institute of Customer Service, places Jet2holidays 14th and Jet2.com 19th on the list.
Jet2holidays is the only tour operator to make the top 50 and has been named the top company in the ‘tourism’ sector. It achieved an overall customer satisfaction score of 83.3, compared to the average tourism score of 79.6.
Jet2.com is the highest ranked ‘transport’ company in the report and the only airline in the top 50. It achieved a customer satisfaction score of 82, compared to the average score for national transport of 72.2.
The UKCSI is based on interactions that 15,000 customers across the UK have experienced with more than 200 organisations across 13 different sectors.
More than 25 different measures are factored into the results to reveal the companies with the best customer satisfaction in the UK, such as ethical behaviour, customer ethos, employee professionalism, ease of dealing with an organisation, attitudes towards trust, product or service quality, reputation, timeliness and professionalism complaint handling.
CEO Steve Heapy said the recognition was ‘testament to the hard work and dedication’ of staff, adding: “We are immensely proud to have been recognised once again by the Institute of Customer Service as the leading airline and tour operator for delivering exceptional customer service.”
