Hyatt Inclusive Collection has suspended operations at eight properties in Montego Bay for three months, after Jamaica was devastated by Hurricane Melissa last week.
The country’s Prime Minister Andrew Holness described the island as a ‘disaster area’ after it was struck by Melissa.
Hyatt Inclusive Collection Regional Vice President for English-Speaking Caribbean Irene Prado issued a statement saying eight hotels have suspended operations and are not accepting new reservations until next year.
The hotels are: Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa and Zoetry Montego Bay.
Irene said: “Our immediate priority has been the wellbeing and comfort of guests staying at Hyatt resorts. We are conducting a detailed assessment to determine the extent of the physical damage to all properties. At this time, the following hotels in Jamaica have temporarily suspended operations and are not accepting new reservations through January 31 2026.”
“While our focus remains on supporting out colleagues and guests currently on property, we are also committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event.
“Hyatt hotels throughout Jamaica will continue to waive cancellation fees for reservations through January 31, 2026, as well as room rates for guests currently on property awaiting departure back home. If any reservations required pre-payment, guests will receive a full refund within the next 10 business days.”
She added: “We sincerely apologise for the inconvenience this tropical system has caused an hope to welcome you back to the hotel once normal operations have resumed.”
On Friday, Minister of Tourism Edmund Bartlett announced a task force had been set up to get Jamaica’s tourism fully operational by mid-December.
The UK Foreign Office (FCDO)’s latest update says Sangster International Airport in Montego Bay has resumed a limited number of commercial flights. Norman Manley International Airport in Kingston and Ian Fleming International Airport near Ocho Rios have already reopened.
