Landtours Ltd will be taking on the sales and marketing in the UK for tour and cruise operator Tauck following the departure of National Sales Manager Tom Dumbrell at the end of March.
As a GSA, Landtours Ltd has taken care of reservations for the operator for the last 12 years, and will now be acting as a full-service agent.
Tauck said the move reflects a ‘broader realignment’ of its sales, marketing and reservations resources.
Vice President Global Sales and Service Steve Spivak said: “Tauck has proudly served the UK travel community for many years and remains deeply committed to our UK guests, advisors and partners. That commitment includes maintaining the high standards of care and service they expect, even as we adjust how we serve the market.
“Our long-term UK partner, Landtours Ltd, will continue to serve our UK travel advisors and guests in a formal GSA role for Tauck, maintaining a dedicated resource for reservations and will be responsible for all sales and marketing efforts in the UK.
“This change reflects a broader realignment of our sales, marketing, and reservations resources in support of our long-term business goals and is not a reflection of the performance of our UK colleagues, whose contributions and dedication we greatly appreciate.”
Landtours Ltd Managing Director Gary Green added: “Landtours is delighted to be appointed full-service GSA for Tauck in the UK and Ireland, further strengthening our long-standing relationship with them. It’s very much business as usual for our wonderful UK-based Tauck reservations team, inspirationally led for the last 12 years by Reservations Manager Eleni Soards.
“A huge thanks to Tom for the amazing job he has done promoting Tauck’s products in the UK and we wish him all the very best for the future. An announcement regarding Tom’s replacement will be made soon.”
