Independent agent Jill Waite has thanked Jetset for stepping in and saving her clients’ Christmas trip when their flight to New York was cancelled.
The clients were due to fly out earlier this week with Aer Lingus from Manchester to JFK, but the flight was cancelled. The first Jill knew about the situation was a call from Jetset, followed by email confirmation the clients had been put on a Virgin Atlantic flight instead and had been upgraded to Upper Class.
Jill, who owns Pole Travel in Greater Manchester, told Travel Gossip: “We had clients flying out to New York for Christmas, and the lady had been getting really worried after hearing about recent Aer Lingus cancellations.
“Jetset called me to say they had sent a schedule change, and when I saw the lady’s name I just thought: ‘Oh no’.
“Imagine my absolute surprise when I opened the attachment, to see they were now on a Virgin flight in Upper Class. This was one bit of Christmas cheer that I couldn’t wait to spread.
“They were absolutely delighted, as you can imagine, as they could never have afforded Upper Class. They were speechless.
“Jetset is a great company, and always look after us but on this occasion they saved Christmas for our customers, not only reprotecting them on to the Virgin flight, but upgrading them.
“I have some very happy customers starting their Christmas New York trip in style.”
Jetset Sales Director Adrian Smyth (pictured) said: “We’re delighted that Jill and her clients were impressed with Jetset’s service and we wish her clients a magnificent trip to New York.
“It’s easy to do a good job when things are going well but it’s whether you can do a good job when things have gone wrong. That’s what Jetset is always looking to do – set itself apart and deliver that exceptional service at all times.”
