Advantage Travel Partnership has called for a flexible suspension option for the Entry/Exit System (EES) during busy times to avoid long waits at border checks.
The EES is due to be fully implemented in EU and Schengen areas on 10 April, but there are concerns that full rollout during busy periods will cause disruption.
Advantage CEO Julia Lo Bue-Said said: “With full implementation of EES currently expected on 10 April, we recognise the importance of modernising border processes, but the current rollout raises real concerns for both travellers and the industry.
“We are already seeing that even off-peak travel has presented challenges and introducing EES during the busy summer period risks compounding disruption at a time when customer confidence is so critical.
“With this in mind, we recommend proactively introducing a flexible suspension option during peak travel months to help manage operational pressures and ensure a smoother experience for travellers.
“This would allow authorities to properly assess operational pressures, ensure consistent readiness across member states, and increase staffing at key border points before scaling up further.”
She added: “A smooth rollout must be the priority. That means clear communication to travellers, realistic expectations around the adjustment phase, and a coordinated approach that reduces pressure at the busiest entry points.
“Getting this right is essential to protecting the travel experience and sustaining demand at a time when consumer confidence is already being tested by global uncertainty and rising costs.”
Last week, Lanzarote Tourist Federation President Susana Pérez said the 30 EES machines already installed at L César Manrique–Lanzarote Airport were insufficient and the software was prone to errors.
She said there are regularly queues of between 2,000 and 4,000 passengers waiting for at least two hours and said delays damaged the island’s reputation as a welcoming destination.
